REFUNDS:
Please allow for 10 business days for refund processing.
When buying and trialing multiple bits, refunds will only be processed once all bits have been received, trialed and returned. We do not do piecemeal refunds.
Example:
You purchase 3 bits to try, hoping that 1 bit works out. 1 is in stock, so we ship it to you. 2 bits are made to order, so the wait time is approximately 6-8 weeks. You have all this time to trial bit #1. Once the other two bits are delivered to you, your 30 day trial begins.
However, perhaps your horse did not like bit #1. So you send in a return request form and ship it back to us. We will receive it and make a note that it was received in good condition and that you can be refunded $X when we receive your other bit that you return at the end of the 30 trial days.
Please email [email protected] if you have any questions.
Clothing & Tack Refund Policy
We do not do refunds at this time for clothing or tack items.
As long as the tags are still on, the item has only been tried on and is still in like new condition, you may exchange your item for another or for store credit.
The customer is responsible for return shipping costs.
Details for returning items found here: https://www.bitbarn.ca/service/shipping-returns/